authenticate jira

Hi Tim! Thanks for reaching out and sorry that you are having this issue. I just wanted to make sure: you do need administrator privileges in Jira to complete this integration. Do you have the correct privileges? Thanks!

Hi Hannah, Ive been working with our Jira administrator, who can do the log in, but it says we don't have right license. Does the person who is configuring the app need to be a SqlDBM administrator (he isn't)?

Hi Tim, 

That is correct. You will Jira Admin to set it up and SqlDBM Admin to sign-in to allow you to connect to a project. 

Please let me know if scheduling a small call will be helpful. I see you also have a confluence issue. We can go over both of them on the call if you like. 

Thanks, 
Retinder Labana

Yes a call would be good thanks Retinder. Send invite to Timothy.napier@versent.com.au - I am in Australia so finding a good time slot for both is a little tricky

Reminder, how do I add our Jira admin as a SqlDBM administrator, in the admin console I cannot tick the box next to the required user - see this screen shot 

Hi Tim, 

Your Jira admin does not need to be SqlDBM Admin. They just need to communicate
1) Jira Admin installs the SqlDBM app
2) SqlDBM Admin or Jira Admin logs into Jira and searches for the app
3) SqlDBM Admin logs in and selects a project

https://intercom.help/SqlDBMhelpcenter/en/articles/6535477-jira-integration

I have sent you an invite for Friday, Oct 6th, 2023 (Tomorrow) for 7am Sydney time. I understand if you are unable to make that. In that case, we can schedule a call for Tuesday, October 10th 2023 for anytime between 9am - 11am Sydney time. 

Thanks, 
Retinder Labana

Hi Tim, 

I have just shard a a new proposed time for your Tuesday and my Monday evening. Please let me know if that time works for you. 

Thanks, 
Retinder Labana